FREQUENTLY ASKED QUESTIONS ABOUT JOINING THE Y ONLINE
Q: Can I sign up online for one of your alternate membership options (Insurance-Paid Programs)?
A: Yes you can! We accept Renew Active and Silver & Fit and you can fill out our online form.
Q: What is included in my membership?
A: This depends on the type of membership you choose. You can find what is included in your membership HERE.
Q: How does billing work with online join?
A: Once you have completed your online application, a Y team member will be in touch with you. We will automatically draft a join fee and a pro-rated fee once we confirm your membership. We draft membership fees on the 1st of each month.
Q: I have completed the membership join process online; now what do I do?
A: Once you’re done with the online membership process, a Y team member will be in touch with you to finalize your membership. You will need to visit your local YMCA to have your picture taken and receive your membership card. Please remember to bring photo ID for verification purposes.
Q: I have checked out your website and would love to find out more about the Y I am joining. Can I schedule a tour of the facility?
A: Yes, we would love to meet you and show you our facilities! Just stop by your local Y anytime during normal operating hours, and our friendly staff will gladly assist you or make an appointment with our membership team.
Q: What is the best way to make changes to my account?
A: You can fill out our membership change form or stop by your local Y and our helpful membership staff will assist with making any changes you need to your account.
Q: How do I upgrade/downgrade my membership?
A: You can fill out our membership change form or stop by your local Y, and one of our helpful employees will assist with making any changes you need to your account.
Q: I didn’t see a confirmation page after I completed the online join process. Did I do something wrong?
A: Depending on your browser, you may have just gone straight to the account management page. You should have received a confirmation email with a receipt detailing your new membership. If you didn’t receive a confirmation email, please contact us and we can confirm if your membership went through.